Last Updated: January 18, 2019
1. Why does PCH collect personal information?
We need to collect certain personal information from our visitors to process and fulfill online sweepstakes entries and online orders for the products and services we offer. For example, we need your full name, e-mail address and date of birth to verify eligibility and enter you in the sweepstakes, notify you if you've won a prize, to process any redemption activity and to fulfill any magazine subscription or product you may purchase. We may also use the personal data we collect for systems administration and troubleshooting purposes, to report aggregate information to our marketing partners and others and to help provide you more relevant and enjoyable visits to our site.
Why does PCH collect information from a user's device? We need to collect certain device information so that we may ensure that you are being served the correct version of the app, so we are able to notify you that you have won a contest, so that we may determine which user has downloaded the application, users are then given a chance to win contests. We will collect the following information from a user's device Android Device ID, Operating System Version, Flash Version, Browser Type, Service Provider, Mobile Device Model, Screen Resolution, Language, Country, City, and Mobile input selector (touch screen, etc.). We need to collect your mobile number in order to send you an SMS validation of phone ownership; we do not store this information, it is for one-time use only.
To provide our users with a more personalized and relevant web service, we may also collect and use personal data to identify users' specific interests and needs. If given permission, we may notify our users online or via email of offers and information we feel may be of interest to them available from PCH. Our online registration and entry page contains a clearly identified checked box indicating that by submitting the form you wish to receive offers from PCH. Users may unsubscribe from such offers by clicking to remove the check in the permission notice box before submitting the registration and entry form.
We may share our unsubscribe list with select marketing partners for the sole purpose of insuring that individuals on this list do not receive electronic commercial mail messages containing Publishers Clearing House promotions and advertisements that may be sent by such partners. We collect personally identifiable information to allow our affiliates, our technical consultants, auditors and other third parties who work with us to make our sites and services available, enhance their functionality, or provide associated services to you such as delivering content, samples, products, and gifts and prizes. We may use your personally identifiable information to exchange, link or combine it with third party data groups to help better understand your needs and provide you with enhanced and more relevant service. Your personal information may be used to send you technical notices, updates, security alerts, support information and administrative messages.
We send entrants a confirmation e-mail when they register for our sweepstakes or complete other transactions at our site. These confirmation e-mails are not promotional in nature and the user may not opt-out of receiving these transactional e-mails. If you are currently receiving commercial e-mail messages from Publishers Clearing House after previously providing permission and no longer wish to receive such offers you may unsubscribe at any time by clicking the unsubscribe link or the "EZ Unsubscribe" seal in any commercial e-mail from PCH. You may also contact PCH either through our "Ask Us" page in the Info Center section of PCH or by writing directly to Christopher L. Irving,, Consumer & Privacy Affairs, PCH, 300 Jericho Quadrangle #300 Jericho, NY 11753. We may send our PCH mobile application users push notifications, to inform them of new drawings and alert them of third party offers that may be of interest to them. If you no longer wish to receive these types of communications, you may do so by turning this feature off at the device level.
We collect your location based information for the purpose of locating a place that you may be searching for in your area or alerting you to a special event in your area. We will only share this information with our mapping provider for the sole purpose of providing you the service. If you no longer wish to allow us to use this information you may turn it off at the device level.
From time to time, we post customer testimonials on our web site, which may contain personal information such as the customer's name. We do obtain the customer's consent prior to posting these testimonials.
If you use our blog on this web site or participate in chat rooms on this site, you should be aware that any personal information you submit there can be read, collected, or used by other users of this forum, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in this forum. To request removal of your personal information from our blog or community forum, contact us at . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
When you order gift subscriptions on our site, we will ask you for your friend or family's contact information including name, mailing address and e-mail address. We will use this information only for the purpose that it was collected (i.e. to fulfill the gift subscription).
When you utilize the share feature located within our mobile application we will ask for your friend's email address. We will use this information to send them a one-time email inviting them to visit and download the application.
2. How and what information does PCH gather or track?
We collect personal data from our users mainly during the initial registration process for sweepstakes entry and order processing. Although some of the personal identifying information is necessary to deliver these services (e.g., an address is required to buy goods and services from PCH), in some cases the information is optional and in these instances users can determine what information they wish to submit. In addition some properties have an initial registration process and we may, from time to time, ask users to answer optional questions about products and services. We gather this data in order to better understand our users' interests and provide them with relevant offers and information.
Through the use of "cookies" "pixel tags" "flash cookies" (described below) and online survey and registration forms, we may collect personal data on, among other things, the following information:
- Demographic: age, gender, income level
- Technical: IP address, domain name, e-mail address, site traffic
- Reference: name and address, telephone number, password
- The website that referred you to us.
- The web pages you viewed on our site
- The advertisements you viewed and clicked on at our site.
PCH collects certain personal information from our visitors to process and fulfill online entries for PCH drawings and to provide tokens and other gameplay rewards. For example, we need your full name, postal and email address to enter you in the PCH drawings, confirm your entry, contact you if you have won and notify you about any updates or changes to our site. If you create a profile you may have the ability to upload photos and create a tag line that can be shared with friends or the public. You get a friend when you click another user's avatar. This takes you to that user's page where you can click the "Add as a Friend" button. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. PCH does not store this information and uses it for the sole purpose of sending this one-time email and tracking the success of our referral program.
When you access PCH offered applications at social media sites like Facebook you allow us to access certain information from your profile at those sites. For example, when you access a game or application using the Facebook Platform, Facebook will usually provide the application your User ID, as well your friends' User IDs (or your friend list). The information you allow us to access is affected by the privacy settings you have established at the social media site. You can control and find out more about these settings at Facebook at. http://www.facebook.com/settings/?tab=privacy .
3. What are Cookies and other tracking technologies?
We and our partners, such as marketing partners and analytics providers, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the digital property, tracking users' movements around the digital property, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies, by these companies on an individual and aggregated basis.
We may allow select third-party companies to collect certain anonymous information from visitors to our website. These companies may use non-personally identifiable information during your visits in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about targeted or behavioral advertising practices, see Section 4 below.
"Pixel tracking", a common process which may be used in connection with advertisements on other sites, involves the use of pixel tags that are not visible to the user of the site and consist of a few lines of computer coding. Pixel tracking measures the effectiveness of these advertisements and compiles aggregate and specific usage statistics. A "pixel tag" is an invisible tag placed on certain pages of websites you may visit and is used to track an individual user's activity. We may access these pixel tags to identify activity and interests that may allow us to better match our offers with your interests. For example, if you visit our Web site from an advertisement on another site, the pixel tag will allow the advertiser to track that their advertisement brought you to the PCH site. If you visit our website and we link you to another site we may also be able to determine that you were sent to and/or transacted with a third party web site. This data is collected for use in our marketing and research. Personal information about you is not collected by the third party advertising company, nor is any tracking information generated from the pixel tag allowed to be used by them for any other purpose other than to report web site activity to us.
We and third party partners use local shared objects, such as Flash cookies, and Local Storage, such as HTML5, to store your preferences such as volume control or high game score, or display content and/or display advertising based upon your Web browsing activity to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here .
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
4. Does PCH disclose user information to third parties?
Except as otherwise noted in this policy, PCH only discloses user information in aggregate form to marketing partners. For example, we might tell a marketing partner how many users visited PCH over a period of time, but we will never tell them who it was that saw or clicked on their offer, unless that user has provided permission to do so.
We share our users Android ID with application tracking companies so that we can track whether a user has downloaded one of our Customer's applications. We will share our unique ID for the user with our customer's so that we are able to provide users with their prizes.
PCH believes that consumers should be able to control the use of their data. Users always have the option whether to engage in offers presented on PCH. In addition, the personal information our users provide to us may be combined with other personal information (such as demographic information and past purchase information) available from our records and other sources. We use a third party to verify your address, in order to process your order prior to shipping. We may provide user contact information and data to selected third party advertisers to present our users with offers and information geared towards their interests. PCH is not and cannot be responsible for the activities or privacy policies of these third parties.
Our applications may contains tools from third party service providers that may enable these third parties to separately collect and/or analyze non-personally identifiable information from the Users' devices in accordance with such third parties' own privacy policies and subject to their own applicable legal requirements; it is highly recommended that Users regularly review such third parties' privacy policies.
In the event of a merger, acquisition, or change of control of PCH, customer data would be considered a business asset and would be transferred. We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We may also disclose personal information as required by law or to protect the safety and security of our users.
You should also know that when you order a magazine subscription from PCH, we need to provide your name and address to the magazine publisher so they can start your service. Publishers may exchange or rent their subscriber names, typically to third party companies that match reader interests. If you do not wish to receive such offers, we suggest that you notify the publisher directly (the contact information is usually found in each magazine issue).
We use other third parties vendors such as credit card processors and e-mail service providers to provide order fulfillment and e-mail delivery services on our site. When you register on our site, we will share your personal information as necessary for these third parties to provide these services. These third parties are prohibited from using your personal information for any other purpose including their own marketing purposes and we maintain strict security measures and monitoring with such vendors to insure consumer information is safe. When you register with pch.com we may share your name and information with third parties who may contact you by mail with relevant offers. If you wish to opt out of such exchanges you may click here . We may share your personally identifiable information with our affiliates, our technical consultants, auditors and other third parties who work with us to make our sites and services available, enhance their functionality, or provide associated services such as delivering you content, samples, products, and gifts and prizes. We may also use your personally identifiable information to exchange, link or combine it with third party data groups to help understand your needs and provide you with better and more relevant service.
5. Targeted or Behavioral Advertising:
Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which PCH advertisement should be displayed to a particular individual on websites other than PCH. For example, if you have shown a preference for cooking while visiting PCH, you may be served an advertisement from PCH for cooking related products when you visit a site other than PCH. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from PCH or through third party website publishers. We may use your personal data to serve you relevant ads based upon your interests through our own and select third party ad partners. In such cases, PCH will provide your personal data such as encrypted email address and mobile advertising identifier to such third party service providers so that we may serve you with ads that may be of interest to you. If you would like to opt out of targeted advertising from PCH that occurs when visiting our third party advertising publishers, please click here : If you are accessing our promotions and content through our mobile apps, you may opt out of such targeted advertising by opening the menu options on our APP, clicking on “Ad Preferences” and completing your opt out preferences as indicated. Please note that this will opt you out of targeted ads from PCH and any other participating advertisers. If you opt out, you will continue to receive online advertising from Publishers Clearing House; however, these ads may not be as relevant to you.
6. Can I opt-out of PCH's data collection and/or distribution?
Receiving email messages from PCH, our affiliates and partners is optional. As noted earlier, the collection, use, and distribution of personal data helps us create a more personalized, relevant, and intelligent web service for our users. While some basic data is necessary to provide certain services, such as entry into the sweepstakes and fulfillment of products and services ordered through PCH, there are some cases where the submission of information is optional.
If you are already receiving PCH promotional emails and no longer wish to receive such communications, simply follow the "unsubscribe" instructions that appear in every PCH e-mail, or contact us through our "Ask Us" page found in our Info Center section or by writing directly to Christopher L. Irving, Consumer & Privacy Affairs, PCH, 300 Jericho Quadrangle, #300, Jericho, New York, 11753. As soon as we receive your request our systems will process your removal at once and in all cases within the required time frame required by federal law.
7. What about external web sites?
8. Does PCH allow users access to their information for review and updating?
Upon request Publishers Clearing House will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at . or write to Christopher Irving, Consumer & Privacy Affairs, PCH,300 Jericho Quadrangle #300 Jericho, NY 11753. Users can access the personal information they have provided to PCH for the purposes of reviewing, deleting inaccuracies and updating such information by following instructions in the "Your Account" section of the Site or contacting customer service at http://pch.custhelp.com/app/ask . We will respond to your access request within a reasonable timeframe.
9. What does PCH do to keep their site secure?
We have implemented a number of security features throughout the PCH properties that are intended to prevent the unauthorized release of or access to the user information we collect online. For example, database information is firewall protected. Also, only authorized PCH personnel have access to any stored personal information we collect from our users. Moreover, password and credit card information you submit to PCH is always encrypted during transmission. Users should be aware that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
While we strive to create a secure and reliable site for our users, the confidentiality of any communication or material transmitted over the Internet cannot be 100% guaranteed. Users should keep in mind that any information submitted through an Internet transaction is potentially accessible to the public, and consequently, can be collected and used by others without their consent. PCH is not responsible or liable for illegal interception of personal data via any Internet transaction. When we collect and transmit sensitive data such as your credit card number, we encrypt it using secure socket layer technology (SSL).
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Does PCH collect information from users outside of the United States?
The PCH site is not directed to visitors residing outside of the United States and such users are not eligible to submit online sweepstakes entries. However, as indicated in the Official Rules on the site, some sweepstakes promoted on the PCH Site are open to residents of the U.K. and Canada. Residents from these countries can participate in these sweepstakes by sending a write-in entry to the address provided in the Official Rules. We regret that as a result of system limitations at this time non-U.S. residents may not order products through PCH. If PCH becomes aware that a user who does not reside in the United States has registered with the PCH site, PCH will use reasonable efforts to remove such information from its files.
11. Does PCH collect personal information from children?
The PCH site is not targeted nor directed to children under the age of thirteen. PCH does not intend to collect personal information from individuals in this age group. If PCH receives actual notice that a child under the age of thirteen has provided personal information to PCH, PCH will use reasonable efforts to remove such information from its files.
12. Your California Privacy Rights:
California Do Not Track: Because there is currently no industry or legal standard for recognizing or honoring DNT, we do not currently respond to DNT signals. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.
13. What about Publishers Clearing House's off-line information and privacy practices?
Publishers Clearing House collects certain personal information from our direct mail customers and entrants primarily to process sweepstakes entries and fulfill orders for the products and services we offer. For example, we need your full name and address to enter you in the sweepstakes, notify you if you've won a prize or to send you any magazine subscription or product you may purchase. We may also use the personal data we collect for systems administration and troubleshooting purposes, and to report aggregate information to our marketing partners and other third parties. From time to time we may share or exchange marketing information about the consumers who respond to our offers with other companies so they may contact you about products and services that may interest you.
If you do not want your name passed on to other companies for the purpose of receiving marketing offers, just tell us by contacting us at or by writing to Christopher L. Irving, Consumer & Privacy Affairs, PCH, 300 Jericho Quadrangle #300 Jericho, NY 11753. and we will be pleased to respect your wishes. Please make sure to provide your full name, address, city, state and zip code information if you wish your request to apply to both on-line and off-line marketing information sharing.
14. Further Questions?
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S. based third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request .